Last updated: March 1, 2024
These Terms of Service ("Terms") govern your use of Elga Cloud's web hosting and related services. By accessing or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account, purchasing services, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use our services.
2. Service Description
Elga Cloud provides web hosting services including but not limited to:
- Shared hosting
- Business hosting
- Reseller hosting
- VPS hosting
- Dedicated servers
- Domain registration services
- SSL certificates
- Email hosting
3. Account Registration
To use our services, you must:
- Provide accurate and complete information
- Be at least 18 years old or have parental consent
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized use
- Be responsible for all activities under your account
4. Payment Terms
4.1 Billing and Payment
- All fees are due in advance
- Payment must be made according to the billing cycle selected
- We accept various payment methods including credit cards, PayPal, and bank transfers
- All prices are in Indian Rupees (INR) unless otherwise stated
4.2 Late Payment and Suspension
- Services may be suspended for non-payment
- A grace period of 3 days is provided for overdue accounts
- Additional fees may apply for account restoration
- Data may be deleted after extended non-payment periods
5. Acceptable Use Policy
You agree not to use our services for:
- Illegal activities or content
- Spam or unsolicited bulk email
- Malware, viruses, or malicious code
- Copyright or trademark infringement
- Adult content or pornography
- Phishing or fraudulent activities
- Resource abuse or excessive server load
- Mining cryptocurrencies
- Proxy or VPN services (unless authorized)
6. Service Level Agreement
6.1 Uptime Guarantee
We guarantee 99.9% uptime for our hosting services. If we fail to meet this guarantee, you may be eligible for service credits as outlined in our SLA.
6.2 Maintenance
Scheduled maintenance will be performed during low-traffic periods with advance notice when possible.
7. Data and Backups
- You are responsible for maintaining your own backups
- We provide backup services as a courtesy but do not guarantee data recovery
- We are not liable for data loss or corruption
- You must comply with all applicable data protection laws
8. Intellectual Property
- You retain ownership of your content and data
- You grant us license to host and display your content
- You must not infringe on others' intellectual property rights
- Our services and software remain our intellectual property
9. Privacy and Security
We are committed to protecting your privacy and maintaining the security of our services. Please review our Privacy Policy for detailed information about data handling practices.
10. Limitation of Liability
To the maximum extent permitted by law:
- Our liability is limited to the amount you paid for services
- We are not liable for indirect, incidental, or consequential damages
- We do not guarantee uninterrupted or error-free service
- You use our services at your own risk
11. Indemnification
You agree to indemnify and hold harmless Elga Cloud from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.
12. Termination
12.1 By You
You may terminate your account at any time by following our cancellation procedures.
12.2 By Us
We may terminate your account immediately for:
- Violation of these Terms
- Non-payment of fees
- Illegal or harmful activities
- Abuse of our services or resources
13. Force Majeure
We are not liable for delays or failures in performance resulting from acts beyond our reasonable control, including natural disasters, government actions, or network failures.
14. Governing Law
These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts in Madhya Pradesh, India.
15. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of the updated Terms.
16. Contact Information
If you have any questions about these Terms, please contact us:
Legal Notice
By using Elga Cloud services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.
