Terms & Condition

Collaboratively maximize fully researched process improvements via robust potentialities through standards compliant synergy. Welcome to elgacloud Terms & conditions These terms and conditions outline the rules and regulations for the use of elgacloud’s Website:-

General Terms:

All prices can be reviewed at elgacloud.com at any time.

  • Acceptable payment method for services is provided on official website.
  • All payment invoices are generated 7 days before payment is due. Failure to pay by the due date will result in suspended and, ultimately terminated service. Late payments after 5 days are subject to a payable as a late fee.
  • Subscription based payments can be cancelled at any time but refund/credit back can’t be applicable after 7 days.
  • As a registered customer of elgacloud, you agree to receive emails promoting any special offer(s), including third party offer(s). You may unsubscribe from newsletters by clicking the “unsubscribe” link at the bottom of any newsletter we’ve sent. For your convenience, all information provided during registration with elgacloud is subject to elgacloud’s Privacy Policy.
  • If product has free migration then free migration can be done with same platform like cpanel to cpanel, plesk to plesk. We don’t provide free migration on differnt panel based service example, plesk to cpanel.

Fund / Credit Balance:

  • No Refund after fund added to elgacloud wallet (Credit Balance).
  • Refund provided into elgacloud wallet is non refundable.
  • Refund Policy:

    We offer 30 days credit back guarantee (Yearly Plan) on all web hosting packages with the following conditions:

    • Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups).
    • Refunds are not granted to accounts closed for TOS violations.
    • Existing product upgrade or downgrade will not be refunded, user will be responsible for the action.
    • Reseller Product will not refunded, if product delivered before requesting for cancellation.
    • Refunds are not granted on Domain Registration/Renewal/Transfer.
    • If already have product and order new product then no refund policy work. only 7 days credit back guarantee.
    • No refund policy for: installation fee, VPS, dedicated servers, SSL certificates, Domain privacy, Domain names and licenses or custom software installs.
    • No refund will be made if our team not found any issue in your Hosting plan from our side.
    • No refund will be made if your Service(s) is suspended (due to Email Marketing/Email Abuse/Misuse of our service/Inappropriate/Illegal/Immoral/Account Over-use) or terminated.
    • Accounts will be terminated after 15 days after overdue.