Last updated: March 1, 2024
At Elga Cloud, we stand behind our services with confidence. This Refund Policy outlines the terms and conditions under which refunds are provided for our web hosting and related services.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all new hosting plan purchases. If you're not completely satisfied with our hosting services within the first 30 days of your initial purchase, you may request a full refund.
Eligible Services for Refund
The following services are eligible for refund under our 30-day money-back guarantee:
- Shared hosting plans
- Business hosting plans
- Reseller hosting plans
- VPS hosting services
- Dedicated server services
Non-Refundable Items
The following services and fees are non-refundable:
- Domain name registrations and renewals
- SSL certificate purchases
- Setup fees (if applicable)
- Add-on services (email accounts, additional storage)
- Third-party software licenses
- Custom development or design services
- Administrative fees
Refund Eligibility Criteria
To be eligible for a refund, the following conditions must be met:
- Refund request must be made within 30 days of the initial purchase
- The account must be in good standing with no violations of our Terms of Service
- No excessive resource usage or abuse of our services
- Cancellation must be requested through proper channels
Refund Process
To request a refund, please follow these steps:
- Contact Support: Submit a support ticket through your client area or email us at [email protected]
- Provide Information: Include your account details and reason for the refund request
- Account Review: Our team will review your account and refund eligibility
- Processing: Eligible refunds will be processed within 5-7 business days
- Payment Method: Refunds will be issued to the original payment method
Refund Timeline
Once your refund is approved and processed:
- Credit Card: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfer: 7-14 business days
- UPI/Digital Wallet: 1-3 business days
Partial Refunds
In certain circumstances, we may offer partial refunds:
- Downgrade requests after the 30-day period
- Service interruptions caused by our technical issues
- Billing errors or overcharges
- Pro-rated refunds for annual plans (at our discretion)
Recurring Services
For recurring subscription services:
- Cancellations take effect at the end of the current billing period
- No refunds for partial billing periods (unless within 30-day guarantee)
- Automatic billing will stop once cancellation is processed
Chargeback Policy
We strongly encourage customers to contact us before initiating chargebacks. Unauthorized chargebacks may result in:
- Immediate account suspension
- Additional chargeback fees
- Blacklisting from future services
Account Termination
Upon refund approval:
- Your hosting account will be terminated
- All data will be permanently deleted
- Email accounts will be discontinued
- Websites will become inaccessible
Important: Please ensure you have backed up all your data before requesting a refund.
Exceptions and Special Cases
Refunds may be denied in the following cases:
- Violation of our Terms of Service or Acceptable Use Policy
- Fraudulent activity or payment disputes
- Excessive resource usage or server abuse
- Requests made after the 30-day guarantee period
Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Information
For refund requests or questions about this policy, please contact us:
Need Help?
Our customer support team is available 24/7 to assist with refund requests and answer any questions about our refund policy.
