Elga Cloud

General Question

Refund Policy

We offer 15 days credit back guarantee (Yearly Plan) on all web hosting packages with the following conditions:

  • Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups).
  • Refunds are not granted to accounts closed for TOS violations.
  • Existing product upgrade or downgrade will not be refunded, user will be responsible for the action.
  • Reseller Product will not refunded, if product delivered before requesting for cancellation.
  • Refunds are not granted on Domain Registration/Renewal/Transfer.
  • No refund policy for: installation fee, VPS, dedicated servers, SSL certificates, Domain privacy, Domain names and licenses or custom software installs.
  • No refund will be made if our team not found any issue in your Hosting plan from our side.
  • No refund will be made if your Service(s) is suspended (due to Email Marketing/Email Abuse/Misuse of our service/Inappropriate/Illegal/Immoral/Account Over-use) or terminated.
  • Accounts will be terminated after 15 days after overdue.
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